Junk Mail and Virus Filtering Service

Frequently Asked Questions about Junk Email 

Click one of the following choices
(Please read the Notice below)

New SPAM Firewall Login

Administrative Login
Most controllability on settings and immediate results. You will have full control of your own email settings - without support assistance. You will be required to know your account password for this option.

Submit Changes to TXOL
Less controllability, but possibly less confusing. Not live time as requests to filter changes are submitted to the support department at TXOL - instead of instant server changes.

NOTICE:

It is very important that you read this notification thoroughly, and carefully, as the information contained herein controls the filtering and virus detection services provided with your email account through TXOL Internet Inc, an Eastland Internet Company. This is NOT a notice that requires you to do something. Your email will work just as it always has without any interaction. But if you would like to better control your email filtering, this will instruct you on the HOW TO'S of doing such.

TXOL'S BARRACUDA SPAM FIREWALL FAQ
 

Q: What is the “Barracuda SPAM Firewall?”

A: The Barracuda is a new server, recently acquired and setup to work at TXOL Internet  for the purpose of increasing our level of resolution to fight SPAM (unwanted, unsolicited emails). This unit screens all incoming email destined to our customers’ email inboxes, and checks it for viruses, worms, and SPAM oriented email before it even gets to your inbox.

The Barracuda inserts itself, as an email monitoring system, between the Internet and the mail server containing your email box. In this way, it is able to screen out SPAM related email and dispose of it without bothering the email server. Since the barracuda unit is a highly specialized and dedicated equipment solely designed for this purpose, it is an extremely efficient machine that is helping organizations of all sorts to eliminate a high percentage of SPAM related email.

The Barracuda unit is not, therefore, where your email box resides, it is just a temporary place where the end user can easily monitor email traffic passing through, attempting to be delivered to his/her email box.

Q: Why are you changing from the other filtering service to Barracuda SPAM Firewall?

A: We opted to go with a in house system to have better control of what was being filtered.

Q: I had already created a large number of Approved senders / Block senders in old filtering service and really don't want to go through adding all those email addresses again, what can TXOL Internet do to help me with that?

A: To make it easier for present customers, TXOL Internet  retrieved the Approved senders list (White list) and the Blocked senders list (Black List) from the other service and uploaded them into the Barracuda SPAM Firewall.  

Q: I'm a new customer to TXOL Internet and while I can log into the Barracuda SPAM Firewall I don't see anything being filtered out, what is up with that?

A: Your account has not been created in the Barracuda SPAM Firewall. This requires another user outside of TXOL Internet to send you an email or while you are logged into the Barracuda SPAM firewall save your Settings / Preferences to add your account.

Q: What do I need, to start using the the Barracuda SPAM Firewall?

A: Click the TXOL Internet Submit link at the top of this page to choose the settings you want us to change for you. Below is the overview for adjusting your the filtering settings yourself. After reading you can click on the Administrative Login at the top of the page to login.

Overview

Figure (1) below shows the login screen that you will see on the web page. The first option is Language and English is the default. The second option is the email address, only valid email addresses will work with the Barracuda SPAM Firewall as it authenticates from our email servers. The third option is the password, you must know you password in order to login. If you do not remember the password call TXOL Internet (888-551-3638 or local 629-3278) to change the password. TXOL Internet no longer keeps a record of you password for security purposes. NOTE: Once logged in, there are "?" next to each option that can give you better description of setting/preferences.

Figure (1)

Figure 2 below shows you the emails that have been quarantined. You have the option on each email to Deliver the email to your inbox, Add to whitelist(approved sender), delete, and or classify it as either Spam or not Spam. If you have a lot emails being quarantined you can also use filters to find a specific email you are looking for.

Figure (2)

In the picture below (Figure (3)) you will have the option to add Allowed and Blocked email addresses and domains.

Figure (3)

Figure (5) shows the global settings that TXOL Internet has set for all email accounts it serves. To change the setting yourself first set the option "Use System Defaults to "NO"" and click on save changes. 

Figure (4)

WARNING! Blocked emails cannot be retrieved, if you set your setting for "block Score" too low you may block legitimate emails.

A score is calculated for each incoming email to determine the likelihood of spam.
      0 = Not Spam       9 = Definitely Spam - 3.5 recommended (default)
      0 = Quarantined 10 = Not Quarantined  - 4.5 (default)
      0 = Blocked       10 = Not Blocked - 7 recommended (default)

 TXOL Internet has set the Global setting as follows "Tag Scoring: 3.5  Quarantine Score: 4.5  Block Score: 7 "

Now you have the options yourself by adjusting the slider bars. You can also at the bottom backup your settings to your computer incase you do like the changes you make. 

Bayesian /Intent : is a database that stores your configuration i.e. Approved and block senders, Spam Score, and emails that you classify as Spam or not Spam.

Note: TXOL Internet makes backups of all user and server configurations on a daily bases. 

Figure (5)

* Black list are global databases that list known domains and email addresses used for SPAMMING.
*White list are global databases that list trusted domains and email addresses for legitimate purposes.
*Global Databases are constantly updated to stay on top of the changing SPAMMING techniques.
*Approved senders/ White list are email addresses that you allow to enter your email box.
*Block senders / Black list are email addresses that you do not want coming to your email box.

FILTERED MESSAGES
All messages falling within the filter or virus constraints are considered suspicious emails and are quarantined and held in a temporary quarantine server mailbox. All quarantined messages are kept for 30 days before automated deletion. If you would like to view, deliver, or manually delete such messages, you will only be allowed to do such by using the administrative login link provided below. If you feel that you are not receiving emails from someone, this is the first place you need to check. There will be circumstances where you will need to specifically approve certain senders that for whatever reason the filter is seeing as suspicious. Any and all manual inputs for approving or blocking will override the filtering service.

PRIVACY STATEMENT
We are committed to honoring your privacy. TXOL never sells or makes available individual names or email addresses to any third party, nor do we aggregate such information in any way. User configurations and email messages are processed automatically by servers and software, so humans do not review email boxes or information contained therein. Any information provided to TXOL for an account or account services, are used explicitly to deliver the services that match your requirements and requests - and not for any other purpose. All user-specific information and email message information, including content, addresses, categorizations, and IP addresses-is kept strictly confidential. TXOL delivers only services that comply with the existing Terms Of Agreement located online by clicking here.